Elevate Learning Privacy Policy
Effective Date: October 26, 2025
At Elevate Learning, located in the heart of Toronto's Innovation District at 123 University Avenue, Toronto, ON M5J 2H7, Canada, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, enroll in our courses, or otherwise interact with us. Our Data Protection Officer is Amelia Chen, and she can be reached at [email protected] or by phone at +1 641-687-7197.
Information We Collect
We collect several types of information from and about users of our Services, including:
- Personal Information: This includes your name, email address, postal address, phone number, date of birth, educational background, and payment information. We collect this information when you register for an account, enroll in a course, make a purchase, or contact us.
- Account Information: Username, password, course enrollments, learning progress, and communication preferences.
- Technical Information: IP address, browser type, operating system, device information, referring URLs, and browsing behavior on our website. We use cookies and similar technologies to collect this information.
- Course Activity: Information about your participation in courses, including assignments, quizzes, forum posts, and grades.
- Communications: Records of your communications with us, including emails, chat logs, and phone calls.
How We Use Your Information
We use your information for the following purposes:
- Providing and Improving Our Services: To operate our website, provide our courses, personalize your learning experience, and improve our services.
- Account Management: To create and manage your account, process your payments, and provide customer support.
- Communication: To communicate with you about your account, course updates, promotional offers, and other relevant information.
- Analytics: To analyze website usage, track course performance, and improve our marketing efforts.
- Legal Compliance: To comply with applicable laws and regulations, respond to legal requests, and protect our rights and interests.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Account Information: We retain your account information as long as your account is active. If you close your account, we may retain your information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements.
- Course Activity: We retain your course activity data for as long as it is relevant to track your learning progress, provide certificates, and improve our course offerings.
- Communications: We retain records of your communications with us for a period of five years to ensure we have a record of our interactions and to improve our customer service.
Information Sharing and Disclosure
We may share your information with the following parties:
- Service Providers: We share information with third-party service providers who assist us with payment processing, data analytics, email marketing, customer support, and other essential services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Instructors: We share your course activity data with instructors to facilitate course delivery and provide personalized feedback.
- Business Partners: With your consent, we may share your information with business partners who offer products or services that may be of interest to you.
- Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid legal request.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information during transmission and storage.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to correct any inaccurate or incomplete information.
- Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
- Portability: You have the right to receive your personal information in a portable format.
To exercise these rights, please contact us at [email protected].
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device. We use cookies for the following purposes:
- Essential Cookies: These cookies are necessary for the operation of our website and enable you to access essential features.
- Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and any errors you encounter. This information helps us improve the performance of our website.
- Functional Cookies: These cookies enable our website to remember your preferences and provide enhanced features.
- Marketing Cookies: These cookies are used to track your browsing behavior across different websites and deliver targeted advertisements that are relevant to your interests.
You can control the use of cookies through your browser settings. However, please note that disabling certain cookies may affect your ability to use certain features of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from a child under 16, we will take steps to delete the information as soon as possible.
Cross-Border Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence, including Canada and the United States. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to protect your personal information in accordance with this Privacy Policy and applicable data protection laws.
By using our Services, you consent to the transfer of your personal information to these countries.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. If we make material changes to this Privacy Policy, we will notify you by email or through a prominent notice on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Elevate Learning
123 University Avenue
Toronto, ON M5J 2H7
Canada
Email:
[email protected]
Phone: +1 507-348-4137
Table of Data Collection and Usage
| Data Category | Collected Data | Purpose of Collection | Storage Duration | Third-Party Sharing |
|---|---|---|---|---|
| Personal Information | Name, Email, Address, Phone, DOB | Account creation, payment processing, communication | As long as account is active | Service Providers, Instructors |
| Account Information | Username, Password, Course Enrollments | Account management, learning progress tracking | As long as account is active | None |
| Technical Information | IP Address, Browser Type, Device Information | Website improvement, analytics | Up to 12 months | Analytics Providers |
| Course Activity | Assignments, Quizzes, Forum Posts, Grades | Course delivery, personalized feedback | Until course is completed + 2 years | Instructors |
| Communications | Emails, Chat Logs, Phone Calls | Customer support, dispute resolution | 5 years | None |